Joanne is our Head of Client Experience and, as well as being Melissa’s mum, she is in charge of all of the salon management and the administration that makes it all work with smoothly.  It’s Joanne’s passion to make sure that all of our clients have a fabulous experience with us from the moment they are met at the door to the moment they leave us. She’s always full of ideas on ways we can be even better and stretch ourselves. And she’s on hand to salon visitors with big things, and small – the touches that make your time with us relaxing, enjoyable and memorable for all the right reasons!