Ethos

Enjoying your visit

We want all of our clients to have the best possible experience in the salon so that you can relax and enjoy an energising time with us.

Giving yourself enough time

Our purpose is to give each of our clients a memorable experience whilst designing beautiful hair, and we set aside time to do this without rush. To make the most of your visit we ask that you arrive five minutes before your appointment. However, we understand that sometimes things happen that cause delays; that’s why we have a 15-minute cut-off time for all appointments.  If you are running late please contact us so that we can let your Hair Designer know.

Skin tests for colour

We believe in fully looking after our clients’ wellbeing while they are with us, so we always insist on a skin test 48 hours before any colour is applied. Even if you have had lots of colour in the past, formulas change, and so do you. A skin test will make sure that your colour treatment with us is both beautiful and safe for you – a great combination…

Cancelling or moving your appointment

We will always try our best to accommodate any changes to appointments.  However, all appointments cancelled within less than 24 hours may be subject to a 50% cancellation charge.

Getting the future appointment you want

To get what suits you best, you can book your next one, two or even three appointments before you leave the salon.  If you need an almost immediate appointment we have a reserve list which we review each day and we will do our best to accommodate you.

If you are not happy with your cut/colour

At Melissa Timperley hair salon we expect all our clients to be happy with their new hair style and colour.  If you feel that the service agreed has not been fully achieved we need to know as soon as possible (within 7 days) so we can help to resolve your concerns straight away.

 


You at your best