Frequently Asked Questions

Now that the Government has permitted hair salons to reopen after the coronavirus lock-down, we wanted to reassure you that we are following all the safety guidelines.

In fact, the Government were so impressed with our approach that they’ve featured us as a best practice case study on their website.  You can see it here.

Naturally, we anticipate you will have many questions ahead of returning to the salon.  On this page we’ve compiled our answers to the most frequently asked questions from clients.  If you don’t see an answer to your specific question though, please do get in touch via


What precautions has the salon taken?

We follow the guidelines issued by the government and fully comply with the recommendations of the National Hairdressing & Beauty Federation (NHBF). We have completed a Covid-10 Risk Assessment to ensure the safety of both staff and clients.

In overview, our major salon safety and hygiene procedures are:

We offer:

  • A single stylist throughout (to minimise unnecessary contact)
  • Touch-free sanitisers and soap dispensers (on all floors and in the restrooms)
  • Styling stations that comply with social distance rules (we have plenty of room here).
  • A fully sanitised and disinfected styling station, surrounding area and backwash (we have procedures to be super hygienic, for each individual client, all the time).
  • A single-use, disposable full-length gown – and a disposable mask if you would like one.
  • All staff will wear approved gloves, protective garments and visors, (so that both you, and us, are as safe as possible). We also have masks that can be worn on request.
  • Perspex screens at reception, and procedures for disinfection of ‘high touch areas’ on a constant basis
  • All our team will be temperature tested every morning

Our key ‘house rules’ for clients

  • Use our hand sanitiser machine at the entrance and on each of the floors.
  • No waiting in reception (you and anyone accompanying you may need to wait outside) until your appointment. The best thing to do is arrive exactly on time.
  • On arrival answer our simple personal health questions so we can play our part in tracking
  • Put your own coat and belongings on the coat stand, separated from others
  • If you would like to, bring your own mask, or use one of our disposable ones
  • Use a credit or debit card to pay if at all possible


Do you have an appointment only system?

Yes, we do, and booking can only be made by telephone and online. We don’t accept any unscheduled appointments, or any visits to our salon to make an appointment. This helps with social distancing in our salon, which we aim to maintain at all times.


What PPE do stylists and staff have to wear, according to the guidelines?

 The following information is from the government guidelines together with those of the National Hair and Beauty Federation (NHBF).

“The stylist providing the service should wear a clear visor that covers the face and provides a barrier between the wearer and the client from respiratory droplets caused by sneezing, coughing of speaking. Both disposable and re-usable visors are acceptable. It should cover the forehead, extend below the chin and wrap around the side of the face.

“Face coverings may be worn by clients and staff, but cannot be used by staff instead of a full face visor when working close to the client’s face, mouth and nose.

“When clients are not having a treatment or service, the stylist and the client should maintain social distancing and a face covering will not be required.

“The evidence suggests that wearing a face covering does not protect you, but may provide some protection for others if you are infected but have not developed symptoms. Clients and workers who want to wear a face covering should be allowed to do so.”


Can I insist on a stylist wearing both a mask and a visor?

Our aim is to make you as comfortable as possible in the salon and, if requested, the stylist will wear both a mask and a visor when working in close proximity to you.


Will the stylist expect me to wear a mask?

There is no government guideline requirement for clients to wear a mask, although we are very happy for you to wear one should you wish to do so. We will offer a disposable one to you. For certain procedures, eg fringe trims, where we are in close proximity to your face, we reserve the right to ask you to wear a mask for the short period of time required to cut your hair. Similarly, when washing your hair at the backwash, the stylist reserves the right to ask you to wear a mask on this occasion. Our aim is to keep both you, and us, as safe as possible when you are with us.


I intend to wear a mask in the salon; can I insist that other clients do the same?

No. We follow the government guidelines and our standards are, in fact, much higher than these. However, we cannot impose an individual client’s views on others as long as they are complying with our standards.

We understand the anxiety induced by the current situation and will do our best to ensure that your stylist complies with your safety and hygiene wishes regarding PPE and we perform our services in the quietest area of the salon. We have created an area on the top floor for this purpose, but cannot guarantee exclusivity for you and your stylist.


Are you collecting track and trace information?

Yes. We must keep a temporary record of our clients and visitors for 21 days and assist NHS ‘Test and Trace’ with requests for contact information if needed. We comply with strict Data Protection regulations when collecting and storing data.


Are you using hairdryers in the salon when you re-open?

 Yes. There are no restrictions on the use of hairdryers contained in the government guidelines.


Are you staggering appointment times to maintain social distancing?

Yes we are. Appointment times are staggered throughout the day to ensure social distancing and the smooth running of the salon.


Can I have my hair washed and blow-dried?

 Yes, you can have your hair washed and blow-dried in the salon.


How many people are allowed in the salon at the same time?

The government guidelines set no specific limit to the number of clients and staff we can have in our salon at any one time. However, the guidelines stipulate that we must maintain ‘one metre+’ social distancing and clients should arrive at the time of their appointments to reduce waiting. We have procedures in place to ensure that this is the case and that 2 metres is maintained wherever possible.


Is talking between clients and stylists banned?

No. The government guidance and that of the NHBF simply recommends back to back or side to side working (rather than face to face), wherever possible to keep the amount of time spent in a client’s ‘high risk zone’ (the area directly in front of the client’s eyes, nose and mouth) to a minimum. We will minimise conversation when blow drying hair, to reduce the need to raise our voice to be heard over the noise.


Are the toilets in the salon open?

Yes, and we have put in place a robust cleaning schedule for the toilets in the salon.


What drinks can I expect during my visit?

We will offer water in a disposable cup in line with the guidelines.


Can fans be used in the salon?

 Yes. Fans can be used in the salon.


What are you doing about clients who are pregnant, unwell, shielding or vulnerable?

Clients who feel unwell must stay at home. If they have made an appointment, we will not impose any charges for a cancellation, and will provide the opportunity for clients to re-book as soon as they are well and not isolating. Until 1 August 2020, clinically extremely vulnerable people should continue to shield, and will not be given appointments in the salon. People at moderate risk, for example, clients over 70 or who are pregnant, are advised by the government to stay home as much as possible. We can make available a quieter private area in the salon to minimise the risk.


We have put in place a host of measures to make sure that your next visit to us is a happy, comfortable, enjoyable and, above all, safe one.  We hope we’ve answered your questions and you feel reassured.  If you have further questions though, please do get in touch and we will be happy to answer them.